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3 May, 2019 - 10:54 By Kate Sweeney

Onecom secures £30m from HSBC to back growth roadmap

Onecom Ben Dowd

Onecom, a UK-leading business communications provider which has offices in Norwich, has secured a £30 million finance package from HSBC UK in support of its ambitious growth plans.

The five-year funding deal will enable Onecom to invest heavily in customer experience, systems and teams, in line with its strategy of achieving significant growth in that timeframe.

Initial projects include upgrades to the company’s IT systems to scale them for future growth, increased use of AI to support customer service teams in delivering excellence in call quality, and an increase in resource at a local and regional level. The funding also strengthens Onecom’s ability to maximise the opportunities presented by consolidation in the mobile and fixed line marketplaces.

Ben Dowd, Onecom CEO, said: “This funding from HSBC UK recognises Onecom’s huge potential for significant growth, building on our position as the UK’s leader in business to business communications technology for the UK SME.

“Onecom’s success to date is built on strong partnerships with global brands, outstanding customer relationships and the agility to expand through acquisition while nurturing and growing our established customer base.

“The funding from HSBC UK reinforces our commitment to achieving that growth while placing strong customer relationships and outstanding solutions at the heart of everything we do at a local, regional and national level.”

Onecom currently manages nearly 100,000 business customers, delivering communication services and unified solutions across fixed line voice, connectivity and cloud computing to some of the UK’s most dynamic companies.

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